Open Access
Issue
MATEC Web Conf.
Volume 137, 2017
Modern Technologies in Manufacturing (MTeM 2017 - AMaTUC)
Article Number 01018
Number of page(s) 6
Section Manufacturing Engineering
DOI https://doi.org/10.1051/matecconf/201713701018
Published online 22 November 2017
  1. C. Sheperd, H. Gunter, Behavioral Operations in planning and scheduling, J.C. Francsoo (Eds), Springer Verlag (2016) [Google Scholar]
  2. F.T.S. Chan et al, Management Decision 41 (7), 635–642 (2003) [CrossRef] [Google Scholar]
  3. D. Leonczuk, J. Business Management and Education 14 (1), 103–105 (2016) [CrossRef] [Google Scholar]
  4. *** https://www.gartner.com/doc/2493115/gartner-supply-chain-top-#1739401341 [Google Scholar]
  5. H. Zhang, S.C. Okoroafo, EMR 4 (1), 38–48 (2015) [CrossRef] [Google Scholar]
  6. G.D. Whitten, K.W. Green, P.J. Zelbst, Int J of Operations & Production Management 32 (1), 28–48 (2012) [CrossRef] [Google Scholar]
  7. M. Srinivasan, D. Mukherjee, A. Gaur, European Mg. J 29, 260–271 (2011) [CrossRef] [Google Scholar]
  8. H. Stadtler, C. Kilger, Supply chain management and advanced planning. Concepts, Models, Software and Case studies. 4th ed., Springer-Verlag, Germany (2008) [CrossRef] [Google Scholar]
  9. S.A. Melnyk, D.M. Stewart, M. Swink, JOM 22(3), 209–217 (2004) [CrossRef] [Google Scholar]
  10. B.M. Beamon, Int. J. of Operations & Production Management, 19 (3), 275–292 (1999) [CrossRef] [Google Scholar]
  11. B. Gunasekaran, C. Patel, R.E. McGaughey, Int. J of Production Economics 87(3), 333–347 (2004) [CrossRef] [Google Scholar]
  12. *** https://www.userlike.com/en/blog/6-proven-methods-for-measuring-your-customer-satisfaction [Google Scholar]
  13. *** https://blog.emolytics.com/customer-experience/customer-satisfaction-score-csat-kpi/ [Google Scholar]
  14. M. Dixon, K. Freeman, N. Toman, Harvard Business Review, (2010) [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.