Development of human capital in the context of improving processes in the enterprise

Czestochowa University of Technology, Faculty of Production Engineering and Materials Technology, Department of Production Management and Logistic, Poland

^* Corresponding author: prusak.rafal@wip.pcz.pl

Abstract

Human is the key resource of the organization, and proper human resources management, manifested primarily by matching knowledge, skills and attitudes of employees to the strategic goals of the company should lead to their transformation into human capital and the synergy effect of combining the qualities and strengths of employees intensifying the frequency of the innovative concepts. The main purpose of the article is to present the results of research conducted on a sample of 70 enterprises regarding the analysis of the extent of enterprises’ use of the potential accumulated within human capital to improve the implemented processes, including quality management. The research covered issues related to the impact of the functioning of the human resources management system on the company efficiency, the main factors supporting and hindering the functioning of this system, as well as problems and difficulties occurring both at the stage of implementing the system and its subsequent operation. The basic research tool was a questionnaire consisting of 23 questions of a closed nature supported by interviews conducted with representatives of the management. The article also includes a literature review on selected aspects of shaping and managing human capital and increasing the professional potential of employees as a result of systemic management of their competences.