Improving performance measurement efficiency in public service using lean six sigma methodology

Purnawan Adi Wicaksono; Heru Prastawa; Ghabyanza Pitaloka; Nurana Putri

doi:10.1051/matecconf/201815902071

All issues

Volume 159 (2018)

MATEC Web of Conferences, 159 (2018) 02071

References

Open Access

Issue		MATEC Web of Conferences Volume 159, 2018 The 2^nd International Joint Conference on Advanced Engineering and Technology (IJCAET 2017) and International Symposium on Advanced Mechanical and Power Engineering (ISAMPE 2017)


Article Number		02071
Number of page(s)		6
Section		Manufacturing
DOI		https://doi.org/10.1051/matecconf/201815902071
Published online		30 March 2018

G. H. Cavaness, J.P., & Mannochehri, “Building Quality into Services.pdf,” SAM Adv. Manag. J., 3, 6 (1993). [Google Scholar]
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V. Gaspersz, Lean Six Sigma for Manufacturing and Service Industries. Jakarta: PT. Gramedia Pustaka Utama, (2007). [Google Scholar]
C. Su, “Improving Service Quality by Capitalising on an Integrated Lean Six Sigma Methodology,” 2, 1 (2006). [Google Scholar]
S. Furterer and A. K. Elshennawy, “Implementation of TQM and Lean Six Sigma Tools in Local Government: a Framework and a Case Study,” Total Qual. Manag. Bus. Excell., 16, 10 (2005). [CrossRef] [Google Scholar]
E. P. Tagge, A. S. Thirumoorthi, J. Lenart, C. Garberoglio, and K. W. Mitchell, “Improving operating room efficiency in academic children’ s hospital using Lean Six Sigma methodology,” J. Pediatr. Surg., 52, 6 (2017) [Google Scholar]
J. Antony and B. Rodgers, “Can Lean Six Sigma make UK public sector organisations more efficient and effective,” Int. J. Product. Perform. Manag., 65, 7 (2016) [CrossRef] [Google Scholar]
J. Antony, B. Rodgers, and Cudney, “Lean Six Sigma for public sector organizations: is it a myth or reality?,” Int. J. Qual. Reliab. Manag., 34, 9 (2017) [Google Scholar]
S. O. Cheung, H. C. H. Suen, and K. K. W. Cheung, “PPMS: A Web-based construction Project Performance Monitoring System,” Autom. Constr., 13, 3 (2004) [CrossRef] [Google Scholar]

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[1] G. H. Cavaness, J.P., & Mannochehri, “Building Quality into Services.pdf,” SAM Adv. Manag. J., 3, 6 (1993). [Google Scholar]

[2] J. R. Evans and W. M. Lindsay, An Introduction to Six Sigma and Process Improvement, Second Edi. Jakarta: Penerbit Salemba Empat, (2014). [Google Scholar]

[3] A. Agus, S. Barker, and J. Kandampully, “An Exploratory Study of Service Quality in the Malaysian Public Service Sector,” Int. J. Qual. Reliab. Manag., 24, 2(2007). [CrossRef] [Google Scholar]

[4] B. Teeuwen, Lean for the Public Sector. USA: Productivity Press, (2010) [CrossRef] [Google Scholar]

[5] A. Laureani, J. Antony, and A. Douglas, “Lean Six Sigma in a Call Centre: a Case Study,” Int. J. Product. Perform. Manag., 59, 8 (2010) [Google Scholar]

[6] V. Gaspersz, Lean Six Sigma for Manufacturing and Service Industries. Jakarta: PT. Gramedia Pustaka Utama, (2007). [Google Scholar]

[7] C. Su, “Improving Service Quality by Capitalising on an Integrated Lean Six Sigma Methodology,” 2, 1 (2006). [Google Scholar]

[8] S. Furterer and A. K. Elshennawy, “Implementation of TQM and Lean Six Sigma Tools in Local Government: a Framework and a Case Study,” Total Qual. Manag. Bus. Excell., 16, 10 (2005). [CrossRef] [Google Scholar]

[9] E. P. Tagge, A. S. Thirumoorthi, J. Lenart, C. Garberoglio, and K. W. Mitchell, “Improving operating room efficiency in academic children’ s hospital using Lean Six Sigma methodology,” J. Pediatr. Surg., 52, 6 (2017) [Google Scholar]

[10] J. Antony and B. Rodgers, “Can Lean Six Sigma make UK public sector organisations more efficient and effective,” Int. J. Product. Perform. Manag., 65, 7 (2016) [CrossRef] [Google Scholar]

[11] J. Antony, B. Rodgers, and Cudney, “Lean Six Sigma for public sector organizations: is it a myth or reality?,” Int. J. Qual. Reliab. Manag., 34, 9 (2017) [Google Scholar]

[12] S. O. Cheung, H. C. H. Suen, and K. K. W. Cheung, “PPMS: A Web-based construction Project Performance Monitoring System,” Autom. Constr., 13, 3 (2004) [CrossRef] [Google Scholar]