| Issue |
MATEC Web Conf.
Volume 183, 2018
12th International Conference Quality Production Improvement – QPI 2018
|
|
|---|---|---|
| Article Number | 03003 | |
| Number of page(s) | 6 | |
| Section | Quality Management | |
| DOI | https://doi.org/10.1051/matecconf/201818303003 | |
| Published online | 31 July 2018 | |
Quick Response Quality Control as an innovative approach in the conditions of rail transport
Faculty of Operation and Economics of Transport and Communications, University of Žilina, Univerzitná 8215/1, 010 26 Žilina
Customer satisfaction with the provided transport services is closely related to the ability of management to respond flexibly to process changes and maintain the required quality. QRQC is also considered as a method for troubleshooting and it can be applicable in many different areas along rail transport. The innovative qualitative approach QRQC highlights the principle of thorough analysis of the causes of problems. After a problem situation occurs in a traffic operation, it is necessary to proceed according to the specified sequence in order to reduce the undesirable influence in the shortest possible time. The article deals with the possibility of applying this method to rail transport processes.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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