Research on service management of manufacturing enterprises based on quality housing

Xueyuan Wang; Meixin He; Mingxing Chen

doi:10.1051/matecconf/202133609012

All issues

Volume 336 (2021)

MATEC Web Conf., 336 (2021) 09012

References

Open Access

Issue		MATEC Web Conf. Volume 336, 2021 2020 2^nd International Conference on Computer Science Communication and Network Security (CSCNS2020)


Article Number		09012
Number of page(s)		6
Section		Computer-Aided Advanced System and Management
DOI		https://doi.org/10.1051/matecconf/202133609012
Published online		15 February 2021

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Leoni. and Luna. (2015) ‘Adding service means adding knowledge: an inductive single-case study’, Business Process Management Journal, Vol. 21 No.3, pp.610-627. [Google Scholar]
Ayala, Néstor Fabián., Paslauski, C.A., Ghezzi, A., and Frank, Alejandro Germán. (2017) “Knowledge sharing dynamics in service suppliers\” involvement for servitization of manufacturing companies’, International Journal of Production Economics, Vol. 193, pp.538-553. [Google Scholar]

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[1] Augusto Felicio, J., Couto, E., and Caiado, J. (2014) ‘Human capital, social capital and organizational performance’, Management Decision, Vol. 52 No.2, pp.350-364. [Google Scholar]

[2] Damanpour, F. and Gopalakrishnan, S. (2013) ‘Theories of Organizational Structure and Innovation Adoption: The Role of Environmental Change’, Journal of Engineering and Technology Management, No.15, pp.5-24. [Google Scholar]

[3] Guenther, M., Guenther, P., Bell, S.J., and Robins G.L. (2016) ‘It’s the Strength of the Ties: How Multiplex Social Networks Among Frontline Employees Drive Service Performance’, Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing, pp.149-155. [Google Scholar]

[4] He, Z., Wu, Y. and Jang, J. (2013) ‘Analyzing,Evaluating and Measuring the Interaction and Integration between Producer Services and Strategic Emerging Industries’, China Soft Science,No.5, pp.129-143. [Google Scholar]

[5] Kastalli, I V. and Looy, B V. (2013) ‘Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance’, Journal of Operations Management, Vol. 13 No.31, pp.169-180. [Google Scholar]

[6] Leoni. and Luna. (2015) ‘Adding service means adding knowledge: an inductive single-case study’, Business Process Management Journal, Vol. 21 No.3, pp.610-627. [Google Scholar]

[7] Ayala, Néstor Fabián., Paslauski, C.A., Ghezzi, A., and Frank, Alejandro Germán. (2017) “Knowledge sharing dynamics in service suppliers\” involvement for servitization of manufacturing companies’, International Journal of Production Economics, Vol. 193, pp.538-553. [Google Scholar]