| Issue |
MATEC Web Conf.
Volume 336, 2021
2020 2nd International Conference on Computer Science Communication and Network Security (CSCNS2020)
|
|
|---|---|---|
| Article Number | 09012 | |
| Number of page(s) | 6 | |
| Section | Computer-Aided Advanced System and Management | |
| DOI | https://doi.org/10.1051/matecconf/202133609012 | |
| Published online | 15 February 2021 | |
Research on service management of manufacturing enterprises based on quality housing
Harbin University of Science and Technology, School of economics and Management, 150080 ， Harbin, Heilongjiang Province, China
* Corresponding author: 1169465306@qq.com
Based on house of quality concept, the relation between servitization strategy and strategic elements were confirmed through grey relational analysis method. Accordingly, the specific elements characteristics of manufacturing enterprise management core - talents & team and relationship, knowledge resources and flowing, information infrastructure and treatment methods, and organization structure and management were illustrated in three servitization stages - product servitization enlarging, servitization capability continuously improving and servitization integration and innovation. According to elements characteristics, the strategic targets for different servitization stages were brought forward, and four strategic elements specific managing methods were further offered for different servitization stages. The research can offer decision references for manufacturing enterprise to confirm element character and servitization stage, and give effective support to confirm management key points and methods of servitization in manufacturing enterprises at different stages.
Key words: Manufacturing enterprise / servitization / managing method / House of Quality
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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