Research on express service based on improving customer satisfaction

Jiangxue Di; Haolan Liang

doi:10.1051/matecconf/202032503003

All issues

Volume 325 (2020)

MATEC Web Conf., 325 (2020) 03003

References

Open Access

Issue		MATEC Web Conf. Volume 325, 2020 2020 8^th International Conference on Traffic and Logistic Engineering (ICTLE 2020)


Article Number		03003
Number of page(s)		5
Section		City Logistics and Distribution Services
DOI		https://doi.org/10.1051/matecconf/202032503003
Published online		22 October 2020

Fornell C. A National Customer Satisfaction Barometer: The Swedish experience [J].Journal of Marketing, 1992, 56(1) : 6-21. [Google Scholar]
Park Y, Choi JK, Zhang A, Evaluating competitiveness of air cargo express services[J]. Transportation Research Part E Logistics ＆ Transportation Review, 2009, 45(2) : 321-334． [CrossRef] [Google Scholar]
Holmlund M, Harju T. Consumer perception of e-service quality[J]. Ekonomiska Samfundets Tidskrift, 2010, 63 (1):5-12. [Google Scholar]
Parasuraman, A. & V.A. Zeithaml & L.L. Berry. A Conceptual Model of Service Quality and Its Implication for Future Research [J].Journal of Marketing, 1985, 49(3):41-50. [Google Scholar]
Jinbing Zheng, Yufang Wang & Dahai Dong. China’s local logistics service quality evaluation index and its empirical test[J]. Management Review, 2007, 19(4):49-52 [Google Scholar]

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[1] Fornell C. A National Customer Satisfaction Barometer: The Swedish experience [J].Journal of Marketing, 1992, 56(1) : 6-21. [Google Scholar]

[2] Park Y, Choi JK, Zhang A, Evaluating competitiveness of air cargo express services[J]. Transportation Research Part E Logistics ＆ Transportation Review, 2009, 45(2) : 321-334． [CrossRef] [Google Scholar]

[3] Holmlund M, Harju T. Consumer perception of e-service quality[J]. Ekonomiska Samfundets Tidskrift, 2010, 63 (1):5-12. [Google Scholar]

[4] Parasuraman, A. & V.A. Zeithaml & L.L. Berry. A Conceptual Model of Service Quality and Its Implication for Future Research [J].Journal of Marketing, 1985, 49(3):41-50. [Google Scholar]

[5] Jinbing Zheng, Yufang Wang & Dahai Dong. China’s local logistics service quality evaluation index and its empirical test[J]. Management Review, 2007, 19(4):49-52 [Google Scholar]