Assessment of process stability and capability in a manufacturing organization: a case study

Lucian Blaga University of Sibiu, Department of Industrial Engineering and Management, 550025 Emil Cioran street 4, Sibiu, Romania

^* Corresponding author: carmen.simion@ulbsibiu.ro

Abstract

Quality is considered asthe principal factor that determines the long-termsuccess or failure of any organization. Organizations perform quality control by monitoring process output using Statistical Quality Control, performed as part of the production process (Statistical Process Control, SPC) or as a final quality control check (Acceptance Sampling).SPC is a major quality management statistical tool and its instruments (control charts and capability analysis) are applied to virtually any type of organization (manufacturing, services or transactions - for example, those involving data, communications, software, or movement of materials). The aim of this paper is to present a case study, realized in a manufacturing organizationfrom Sibiu, for a new product used in the automotive industry to check its conformance to designed requirements. The output data were analyzed using statistical analysis software Minitab.