MATEC Web Conf.
Volume 342, 20219th edition of the International Multidisciplinary Symposium “UNIVERSITARIA SIMPRO 2021”: Quality and Innovation in Education, Research and Industry – the Success Triangle for a Sustainable Economic, Social and Environmental Development”
|Number of page(s)||10|
|Section||Contemporary Approaches in Quality Assurance, Management and Marketing|
|Published online||20 July 2021|
Implementation and impact of Industry 4.0 and Quality 4.0 in the banking sector
Doctoral School, University of Petroşani, Romania
2 Management and Industrial Engineering Department, University of Petrosani, Romania
* Corresponding author: email@example.com
The digitalization of banking services refers not only to the application of new technologies, but also involves a completely different approach and way of thinking for all actors involved. Given the dominance of the technological environment and unprecedented customer expectations, banks in Romania have concluded that the practices of quality management can be implemented for banking activities, inspired by the actions of international banks that have entered the national market. Knowing and anticipating customer needs and expectations as they evolve, by focusing on achieving and maintaining a maximum degree of satisfaction to retain customers is a primary objective for all banks. It is strategically relevant that the impact of Industry 4.0 on the transformation of the banking sector does not jeopardize security, which fuels the need for a balance between competition, innovation, security and customer satisfaction. In addition to the accelerated digitalization processes in the banking sector, the human factor will continue to play a key role in the future, as the focus will remain on the bank’s customer, security and trust. The aim of the paper is to explore the possibilities of implementing Quality 4.0 and Industry 4.0 in banking systems and their impact by studying the literature.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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