MATEC Web Conf.
Volume 342, 20219th edition of the International Multidisciplinary Symposium “UNIVERSITARIA SIMPRO 2021”: Quality and Innovation in Education, Research and Industry – the Success Triangle for a Sustainable Economic, Social and Environmental Development”
|Number of page(s)||11|
|Section||Sustainable Environmental Engineering and Protection|
|Published online||20 July 2021|
A proposed scenario to characterize costumers’ perceptions on social responsibility
Politehnica University Timişoara, Faculty of Management in Production and Transportation, 14 Remus str., Timisoara, Romania
2 Aquatim SA, 11/A Gheorghe Lazar str., Timisoara, Romania
* Corresponding author: email@example.com
Water and sewer companies face the challenge of improving customers’ satisfaction, simultaneously with their awareness on environmental issues. Results provided by surveys are essential for environment management and to monitor customer perception on services quality of water companies. However, their activity is strongly linked with social responsibility because they provide vital services to communities. This study proposes an innovative approach based on a longitudinal study that makes possible to compare the customers’ perception on the provided services that have been linked with social responsibility dimensions, in the case of a water company Aquatim, Timisoara, Romania. The proposed research scenario is useful for improving the communication strategy when developing social responsibility activities and actions that prompt services quality improvements.
© The Authors, published by EDP Sciences, 2021
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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