| Issue |
MATEC Web Conf.
Volume 290, 2019
9th International Conference on Manufacturing Science and Education – MSE 2019 “Trends in New Industrial Revolution”
|
|
|---|---|---|
| Article Number | 07003 | |
| Number of page(s) | 6 | |
| Section | Management and Economic Engineering | |
| DOI | https://doi.org/10.1051/matecconf/201929007003 | |
| Published online | 21 August 2019 | |
Lean university: applying the ECRS method to improve an administrative process
Lucian Blaga University of Sibiu, Romania
* Corresponding author: raluca.roca@ulbsibiu.ro
This paper presents a case study for an improvement method applied in “Lucian Blaga” University of Sibiu, Romania. The ECRS method has its roots in manufacturing, specifically in improvement processes. The novelty lies in applying this method in Higher Education. Considering the existing know-how in process improvements of the human resource from the University and the importance of quality in the organisation’s performance, this paper sought to focus on using one of the most important principles of lean manufacturing in the administrative sector. An observation form was designed in order to analyse the process and by using the ECRS method and brainstorming for ideas with key stakeholders, the time needed by final-year students in order to complete the “University check-out” form was reduced.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.