MATEC Web Conf.
Volume 221, 20182018 3rd International Conference on Design and Manufacturing Engineering (ICDME 2018)
|Number of page(s)||6|
|Section||Product Design and Quality Control|
|Published online||29 October 2018|
Design for Supplier Performance Assessment Model of Information Technology Service Provider in Small Medium Enterprises in Indonesia
Department of Industrial Engineering & Magister of Industrial Engineering, Indonesia Islamic University, Jl Kaliurang Km 14,5 Yogyakarta 55584 , Indonesia
2 Magister of Informatics Engineering , Indonesia Islamic University, Jl Kaliurang Km 14,5 Yogyakarta 55584 , Indonesia
This study aims to design a supplier performance assessment model for information technology services provider in small medium enterprises (SME) in Indonesia. Supplier performance assessment is important to improve supplier performance and maintain long-term relationships between SME (buyer) and their suppliers. This supplier Assessment models are developed based on the review literature and interviews with procurement staff in SMEs. Performance assessment criteria are identified and tested for validity by providing a questionnaire to procurement section in SMEs. In order to obtain importance weight of each criteria toward performance score, a questionnaire to weighed the criteria are distributed to procurement staff and analyzed the answers using the Analytical Hierarchy Process (AHP) method. The final performance score is calculated based on the standardized value of each criteria multiplied by its weight. Based on the implementation of this model in SMEs, it is known that the proposed model is suitable to assess the supplier’s performance and greatly help the SMEs in managing the performance of their suppliers.
© The Authors, published by EDP Sciences, 2018
This is an open access article distributed under the terms of the Creative Commons Attribution License 4.0 (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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