| Issue |
MATEC Web Conf.
Volume 176, 2018
2018 6th International Forum on Industrial Design (IFID 2018)
|
|
|---|---|---|
| Article Number | 04007 | |
| Number of page(s) | 5 | |
| Section | User Experience and Human-Computer Interaction | |
| DOI | https://doi.org/10.1051/matecconf/201817604007 | |
| Published online | 02 July 2018 | |
Constructing a framework of user experience for museum based on gamification and service design
1
Universiti Pendidikan Sultan Idris, 35900
Tanjong Malim, Perak, Malaysia
2
Universiti Pendidikan Sultan Idris, 35900
Tanjong Malim, Perak, Malaysia
* Corresponding author: a zaffwan@fskik.upsi.edu.my
Museum plays an integral part in modern society. For nearly four decades, museums around the world have experienced a shift in their focus from “object” to “people”, and attempted to enhance the visitors’ experience through various means. In the context of museum open to the public, however, the museum has not become a place frequently visited by people in China. This paper focuses on exploring a method of constructing a model to achieve a desirable user experience (UX) in museum through adapting the role of Gamification and Service Design. The purpose of this study is to inspire potential visitors, specifically the young generation, to have their own motivations to constantly visiting the museum.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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