MATEC Web Conf.
Volume 176, 20182018 6th International Forum on Industrial Design (IFID 2018)
|Number of page(s)||5|
|Section||Intelligent Design and Computer Technology|
|Published online||02 July 2018|
Research on the Improvement of Shared Massage Chair Based on User Journey Mapi
Huazhong University of Science and Technology,
* Corresponding author: a email@example.com
In this paper, the User journey map is an oriented graph to visualize the user's interaction with products and services. It helps designers to understand the user's feelings, thoughts, and behaviours at a specific time and look for the pain and opportunity points. The rapid development of shared massage chairs in recent years has been chosen as a typical case among a large number of shared products in this paper. According to the earlier survey, we noticed that users always had poor experience when use them. The user journey map has been used as a tool to analyze the experience of using a shared massage chair based on the observation and investigation of users in order to proposes new directions for its improvement.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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