MATEC Web Conf.
Volume 139, 20172017 3rd International Conference on Mechanical, Electronic and Information Technology Engineering (ICMITE 2017)
|Number of page(s)||7|
|Published online||05 December 2017|
Factor Analysis of E-learning Services Quality
Economics & Management Institute, Xi’an University of Technology Xi’an, China, P.Q.710048
* Corresponding author: firstname.lastname@example.org
This paper aims to perform a factor analysis of e-learning service quality for providing valuable references and proposing strategies, which would advance successful e-training operations. This paper delineates services features and overviews current literature on e-education quality assessment. From e-learning attributes and the outlook of SSCE (services science, management, and engineering), the paper designs an indicator structure consisting of 10 criteria. Based on questionnaires, each indicator is given a certain value, and e-views is employed to calculate principal components. The paper finds six factors are crucial to measure of e-learning services quality for representing a 82.5% proportion in the total variance. Top three factors are ease of use, security, and reliability, indicating that network facilities, e-safety protection, and high-levels of instructing and punctual answering learner–raised questions after class, are leading prerequisites of maintaining superior e-educational quality. E-education suppliers should put efforts into these dimensions for providing quality e-training services.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (http://creativecommons.org/licenses/by/4.0/).
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