MATEC Web Conf.
Volume 138, 2017The 6th International Conference of Euro Asia Civil Engineering Forum (EACEF 2017)
|Number of page(s)||10|
|Published online||30 December 2017|
A comparative study of performance measurement standards of railway operator
1 Department of Civil and Environmental Engineering, Faculty of Engineering, Mahidol University, 999 Phuttamonthon 4 Road, Salaya, Nakorn Pathom 73170, Thailand
2 Chief of Project Analysis Section, Acting Director of Analysis and Development Division, Mass Rapid Transit Authority of Thailand, 175 Rama IX Road, Huai Khwang, Bangkok 10320, Thailand
* Corresponding author: firstname.lastname@example.org
The European standard (EN 13816), is one of the widely accepted standards for measuring the quality of public passenger transport (PPT) service. EN 13816 indicates 8 measurement criteria, 29 sub-criteria and 193 Key Performance Indicators (KPIs) to be used to measure the performance of railway operators. Nowadays, there are other addition criteria beyond EN13816, developed by various organisations. This research firstly aims to explore the service performance measurement of railway operators used by actual railway operators at international level and in Thailand. After an intensive review of performance measurement standards, 9 standards are compiled and compared in terms of criteria, sub-criteria and KPIs using a cluster analysis methodology. The result found additional performance measurement aspects at 2 sub-criteria and 91 KPIs in addition to EN 13816. This research summarized and compared different performance measurement standards to measure service quality of metro rail line.
Key words: Performance Measurement Standards / Railway Operator / EN 13816
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (http://creativecommons.org/licenses/by/4.0/).
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