MATEC Web Conf.
Volume 135, 20178th International Conference on Mechanical and Manufacturing Engineering 2017 (ICME’17)
|Number of page(s)||11|
|Published online||20 November 2017|
The Impact of Business Excellence on Operational Performance among Halal Certified Food Manufacturers in Malaysia
Faculty of Technology Management and Technoprenuership, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia
2,3 Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
* Corresponding author: firstname.lastname@example.org
The impact of business excellence with key elements embedded can be a tool for organization to determine opportunities and gain knowledge. This will help the organization to learn how to adopt highperformance and achieve competitive advantage. Through the business excellence model, the organization can execute their strategies to determine, forecast and survive in highly competitive market. This paper presents on identifying those elements in business excellence model (leadership, strategy and planning, customer focus, measurement, analysis, and knowledge management, operation focus) that impact on operational performance in halal certified food manufacturers in Malaysia. Data for the study were collected from 100 halal certified food manufacturers and the relationship proposed in the framework were tested using structural equation modelling (SEM). The result indicated that all the elements of Business Excellence cannot lead to operational performance except for customer focus.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (http://creativecommons.org/licenses/by/4.0/).
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