| Issue |
MATEC Web Conf.
Volume 135, 2017
8th International Conference on Mechanical and Manufacturing Engineering 2017 (ICME’17)
|
|
|---|---|---|
| Article Number | 00035 | |
| Number of page(s) | 6 | |
| DOI | https://doi.org/10.1051/matecconf/201713500035 | |
| Published online | 20 November 2017 | |
Evaluation of Business Excellence among Halal Certified Food Manufacturers in Malaysia
1
Faculty of Technology Management and Technoprenuership, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia
2
Faculty of Technology Management and Entrepreneurship, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
3
Faculty of Technology Management and Entrepreneurship, Universiti Tun Hussein Onn Malaysia, Johor, Malaysia
* Corresponding author: norratna@utem.edu.my
Business excellence is a key tool to improve the efficiency of the company. Through the business excellence model, the organization can execute their strategies to determine, forecast and survive in highly competitive market. This paper presents on identifying those elements in business excellence model (leadership, strategy and planning, customer focus, measurement, analysis, and knowledge management, operation focus) this paper provides empirical support for halal food certified companies reviewing and improvement. Survey has been done and analyzed among halal food certified manufacturers in Malaysia. Thus, seven categories with 35 key elements regarding American MBNQA and eight equations are examined. The main conclusions are that, strategy and measurement, analysis and knowledge management are the main weakness of the halal food certified manufacturers in Malaysia. Overall, halal food certified manufacturers in Malaysia is at the silver level of excellence based on the calculation.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (http://creativecommons.org/licenses/by/4.0/).
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