Perception Study on Workspace for Government Office in Malaysia

¹ Faculty of Architecture, Planning and Surveying,Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
² Faculty of Built Environment,Univerisity of Malaya, Lembah Pantai, Kuala Lumpur, Malaysia

Abstract

Nowadays, office workspaces consist of four (4) different generations; Veterans, Boomers, X-ers and Millenial, which different generation have different preferences. It is essential as Facilities Management Manager to understand the effects of the workspace design satisfactions on the generational of office employee and to improve the office working spaces. This research is focused only for government offices building in Selangor which consisted of ten (10) departments. This study aims to investigate the office workspace configuration that has been implemented in government offices as this influence the satisfaction of the employee and the organisation as a whole a long with creating better office workspace in reaching suitable office workspace. The study is a cross-sectional survey that used self-administered structured questionnaire to the target population of employees. Out of the one hundred and ninety (190) questionnaire administered, one hundred and eighty six (186) questionnaire were obtained constituting 98% for analysis. Non-parametric of SPSS approach was used to analyse data such as cumulative percentage of Demographic variables, percentage of the elements of workspace design (usability, flexibility, controllability and suitability), the level of employee’s satisfaction and the mean rank of the preference of crucial choices in creating better office workspace (Location, Use, Layout, Appearance, Support Spaces and Standardisation). The study develops understanding of which elements of satisfactions of workspace design and the crucial choices in creating better office workspace in providing satisfying design features. The study thereby provides advice for facility management decision making.