EDP Sciences logo
Web of Conferences logo
Search
Menu
All issues Volume 248 (2018) MATEC Web Conf., 248 (2018) 03015 References
Open Access
Issue
MATEC Web Conf.
Volume 248, 2018
4th Engineering Science and Technology International Conference (ESTIC 2018)
Article Number 03015
Number of page(s) 5
Section Industrial Engineering
DOI https://doi.org/10.1051/matecconf/201824803015
Published online 10 December 2018
  1. Ernst &Young, (2015). [Google Scholar]
  2. Parasuraman, V. A. Zeithaml, and L. L. Berry, J. of Mkt. 49, 41–50 (1985). [Google Scholar]
  3. M. Dachyar and L. Hananto, Mgmt. and Tech. K., Svc., T. & Hosp. (2014). [Google Scholar]
  4. Grönroos, Int. J. of Ops & Prod. Mgmt., 9-19 (1988). [Google Scholar]
  5. S.-J. Yoon, D.-C. Choi and J.-W. Park, The Svc. Ind. J., 371-388 (2007). [CrossRef] [Google Scholar]
  6. V. A. Zeithaml, L. L. Berry, and A. Parasuraman, J. of Mkt, 35-48 (1988). [Google Scholar]
  7. K. B. Monroe, Making Profitable Decisions (1990). [Google Scholar]
  8. M. A. Moliner, J. of Sci. Mgmt., 76-97 (2009). [Google Scholar]
  9. M. J. Sanchez-Franco, A. F. V. Ramos and F. A. M. Velicia, Info. & Mgmt, 196-202 (2009). [CrossRef] [Google Scholar]
  10. R. M. Morgan and S. D. Hunt, J. of Mkt., 20-38 (1994). [Google Scholar]
  11. J. Singh and D. Sirdeshmukh, J. of the Ac. of Mkt. Sci., 150–167 (2000). [Google Scholar]
  12. R. N. Jandavath and A. Byram, Int. J. of Pharm. and H. C. Mkt. (2016). [Google Scholar]
  13. Anbori, S. N. Ghani, H. Yadav, A. M. Daher and T. T. Su, Int. J. for Q. in H. C., 310–315 (2010). [Google Scholar]
  14. S. M. Lee, D. Lee, and C.-Y. Kang, The Svc. Ind. J., 17-36 (2012). [CrossRef] [Google Scholar]
  15. R. E. Herzlinger, Harvard Business Review, 57 (2006). [Google Scholar]
  16. D. L. Stum and A. Thiry, T. & Dev. J., 34-36 (1991). [Google Scholar]
  17. M. Dachyar and Fatkhurrohman, W. Ac. of Sci., Engr. and Tech., 845-849 (2011). [Google Scholar]
  18. C.-W. Chang, T.-H. Tseng and A. G. Woodside, J. of Svcs. Mkt., 91-103 (2013). [Google Scholar]
  19. C. B. Astrachan, V. K. Patel, and G. Wanzenried, J. of F. Bus. Str., 116-128 (2014). [CrossRef] [Google Scholar]
  20. M. S. Khine, Application of Structural Equation Modeling in Educational Research and Practice (2013). [CrossRef] [Google Scholar]
  21. D. Hooper, J. Coughlan, and M. Mullen, The Elect. J. of Bus. Res. Mtd, 53-60 (2009). [Google Scholar]
  22. M. G. Mbuthia and E. Thaddaeus, Op. Acc. Lib. J. 2 (2015). [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.