MATEC Web Conf.
Volume 218, 2018The 1st International Conference on Industrial, Electrical and Electronics (ICIEE 2018)
|Number of page(s)||9|
|Section||Industrial And Engineering Applications|
|Published online||26 October 2018|
Knowledge management in multi-generation workforce: investigation on critical success factor and strategy
Industrial Engineering, Universitas Indonesia, Depok, Indonesia
Corresponding author: email@example.com
This paper investigates critical success factors and strategy of knowledge management within organization that made of multi generation workforce. It is widely understood that tensions and conflicts are inevitable if employees from every generational cohort fail to understand and accept the unique characteristics of each group. As the race to gain competitive advantage between businesses growing intensely from time to time, there is a need emerging for a strong guidance in developing a correct knowledge management strategy in respect to multi-generation work force phenomenon. By incorporating knowledge management critical success factor and strategy and also generational differences obtained from literature review, we design models that can be used to choose appropriate knowledge management strategy in a multi generational workforce organization. Using these models, which were validated using Structural Equation Modelling (SEM), it is found that the appropriate knowledge management strategy for multi generation work force organization is external personalization.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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