MATEC Web Conf.
Volume 192, 2018The 4th International Conference on Engineering, Applied Sciences and Technology (ICEAST 2018) “Exploring Innovative Solutions for Smart Society”
|Number of page(s)||5|
|Section||Track 1: Industrial Engineering, Materials and Manufacturing|
|Published online||14 August 2018|
Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
Industrial Engineering Department, Faculty of Engineering, Khon Kaen University, Khon Kaen, Thailand
Corresponding author : firstname.lastname@example.org
This study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were randomly selected for satisfaction survey which is considered as qualitative data. The result indicated that average waiting time of patients was 175.87 minutes with standard deviation of 68.66 minutes. Waiting time at GP clinic appeared to be the longest with an average of 92.9 minutes and standard deviation of 43.4 minutes. Also, based on the obtained data, patients remained positive until their waiting time exceeded 2 hours.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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