| Issue |
MATEC Web Conf.
Volume 181, 2018
The 1st International Symposium on Transportation Studies for Developing Countries (ISTSDC 2017)
|
|
|---|---|---|
| Article Number | 03003 | |
| Number of page(s) | 10 | |
| Section | Social and Environmental Aspects of Transportation | |
| DOI | https://doi.org/10.1051/matecconf/201818103003 | |
| Published online | 30 July 2018 | |
Analysis of mode transportation performance and satisfaction level of Jenggala Commuter Line (Sidoarjo-Mojokerto)
1
Civil Engineering, Faculty of Civil Environmental and Geo Engineering, 6011 Surabaya, Indonesia
2
Civil Engineering, Faculty of Civil Environmental and Geo Engineering, 6011 Surabaya, Indonesia
* Corresponding author : hera.widyastuti@yahoo.co.uk
The increasing traffic density in Sidoarjo-Mojokerto is caused by the inadequancy of road capacity available to handle the growth of vehicle every years, and as a result, traffic jams arise in the highway, travel time will be extended, and require more cost. Therefore to handle this situation a mode of transportation which can carry a mass of passengger in the same time or a mass rapid transit, is necessary. Every customer demand the best service they can get from the transport provider and as a result that make an important indicator to measure the quality of performance or service. Analysis results reveal that travel in 45 minutes, boarding-alighting ranges from 1-3 minutes, Load factor 0.88. Based on the results of the analysis of the customer satisfaction level of conformity obtained on Jenggala commuter line IPA analysis with an average of 93.5% which shows that the customer are satisfied with the service and with a CSI value of 0.827.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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