MATEC Web Conf.
Volume 181, 2018The 1st International Symposium on Transportation Studies for Developing Countries (ISTSDC 2017)
|Number of page(s)||10|
|Section||Social and Environmental Aspects of Transportation|
|Published online||30 July 2018|
Analysis of mode transportation performance and satisfaction level of Jenggala Commuter Line (Sidoarjo-Mojokerto)
Civil Engineering, Faculty of Civil Environmental and Geo Engineering, 6011 Surabaya, Indonesia
2 Civil Engineering, Faculty of Civil Environmental and Geo Engineering, 6011 Surabaya, Indonesia
* Corresponding author : firstname.lastname@example.org
The increasing traffic density in Sidoarjo-Mojokerto is caused by the inadequancy of road capacity available to handle the growth of vehicle every years, and as a result, traffic jams arise in the highway, travel time will be extended, and require more cost. Therefore to handle this situation a mode of transportation which can carry a mass of passengger in the same time or a mass rapid transit, is necessary. Every customer demand the best service they can get from the transport provider and as a result that make an important indicator to measure the quality of performance or service. Analysis results reveal that travel in 45 minutes, boarding-alighting ranges from 1-3 minutes, Load factor 0.88. Based on the results of the analysis of the customer satisfaction level of conformity obtained on Jenggala commuter line IPA analysis with an average of 93.5% which shows that the customer are satisfied with the service and with a CSI value of 0.827.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.