| Issue |
MATEC Web Conf.
Volume 176, 2018
2018 6th International Forum on Industrial Design (IFID 2018)
|
|
|---|---|---|
| Article Number | 04003 | |
| Number of page(s) | 4 | |
| Section | User Experience and Human-Computer Interaction | |
| DOI | https://doi.org/10.1051/matecconf/201817604003 | |
| Published online | 02 July 2018 | |
User acceptance of m-banking application: Indonesian cases
Department of Industrial Engineering, Bandung Institute of Technology (ITB), Labtek 3 Ganesa 10 Bandung, Indonesia
* Corresponding author: a widyanti@mail.ti.itb.ac.id
M-banking is one of the emerging banking facilities lately. Indonesian bank has been offering m-banking services for several years. However, the use of Indonesian m-banking users is still not as expected. This study aims to observe user acceptance of Indonesian m-banking application using the approach of Technology Acceptance Model (TAM). 205 participants are involved in this study voluntarily by filling out the user acceptance questionnaires with regards to two different m-banking application from bank A and bank B. Result shows that Indonesian banks need to give more promotions related to its m-banking, especially about the usefulness, the security system, and the risk that may be faced by the consumers.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.