MATEC Web Conf.
Volume 176, 20182018 6th International Forum on Industrial Design (IFID 2018)
|Number of page(s)||4|
|Section||User Experience and Human-Computer Interaction|
|Published online||02 July 2018|
User acceptance of m-banking application: Indonesian cases
Department of Industrial Engineering, Bandung Institute of Technology (ITB), Labtek 3 Ganesa 10 Bandung, Indonesia
* Corresponding author: a email@example.com
M-banking is one of the emerging banking facilities lately. Indonesian bank has been offering m-banking services for several years. However, the use of Indonesian m-banking users is still not as expected. This study aims to observe user acceptance of Indonesian m-banking application using the approach of Technology Acceptance Model (TAM). 205 participants are involved in this study voluntarily by filling out the user acceptance questionnaires with regards to two different m-banking application from bank A and bank B. Result shows that Indonesian banks need to give more promotions related to its m-banking, especially about the usefulness, the security system, and the risk that may be faced by the consumers.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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