| Issue |
MATEC Web Conf.
Volume 248, 2018
4th Engineering Science and Technology International Conference (ESTIC 2018)
|
|
|---|---|---|
| Article Number | 03006 | |
| Number of page(s) | 5 | |
| Section | Industrial Engineering | |
| DOI | https://doi.org/10.1051/matecconf/201824803006 | |
| Published online | 10 December 2018 | |
Analysis of Outpatient Service Queue of Public Hospital in Jakarta
Industrial Engineering Department, Universitas Indonesia
* Corresponding author: mdachyar@yahoo.com
In recent years Public hospital services are becoming a burden in many large cities. Many patients are needed to be served, but it was constrained by the number of doctors. Even though the resources are limited, the efficiency of public hospital services is important. The patient’s queues can be shortened by service quality enhancement of outpatient. This study has applied Business Process Reengineering (BPR) method to improve the efficiency of public hospital services. Igrafx software is used to visualize the improvement design. The result has suggested a solution to accelerate the outpatient health services of a public hospital in Jakarta.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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