MATEC Web Conf.
Volume 138, 2017The 6th International Conference of Euro Asia Civil Engineering Forum (EACEF 2017)
|Number of page(s)||6|
|Section||5-Construction and Safety Management|
|Published online||30 December 2017|
Improving construction claim management in Malaysian construction industry
Universiti Teknologi MARA Shah Alam, Malaysia
The construction industry in Malaysia is large and it involves multidisciplinary participants. There is high frequency of disputes arising from construction contract claims. Even with the most expert understanding of construction contract clauses and the most equitable risk-allocation management, claims will continue to present problems if they are poorly managed in practice. The significantly increasing number of construction claims indicates the need for the implementation of an effective construction claim management. This research aims to improve the process of claim in construction industry. This research explores the problems related to the process of claim from contractors’ and consultants’ point of view by studying common procedure of claim management. The findings highlight on the three key issues. There are claim identification, claim notification and claim documentation. These issues are the most troublesome and contribute to the significant problems in construction claim process. It also appears that a standard and transparent procedure should be put in place whereby contractors would be able to follow to properly prepare the claim. In addition, staff awareness, training in how to document and submit a well-supported claim, and negotiations with clients are becoming a necessity.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (http://creativecommons.org/licenses/by/4.0/).
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