| Issue |
MATEC Web Conf.
Volume 297, 2019
X International Scientific and Practical Conference “Innovations in Mechanical Engineering” (ISPCIME-2019)
|
|
|---|---|---|
| Article Number | 06013 | |
| Number of page(s) | 8 | |
| Section | Arrangement of Machine-Building Production and Personnel Training | |
| DOI | https://doi.org/10.1051/matecconf/201929706013 | |
| Published online | 13 November 2019 | |
CRM Systems Management of Metallurgical Companies in Kazakhstan Based on the TRI * M System Methodology
Kazpromkompleks LLP, Pushkin St. 55/2, 010008 Nur-Sultan, Kazakhstan
* Corresponding author: ax@kazprom.com
The article presents material on the practical implementation of CRM programs in metallurgical organizations and the experience of its usage. In the result of the study, an attempt was made to generalize the configuration of the CRM approach to relationships and programs accounting, as well as typical impressions of the entire CRM implementation process using as integrated platform for the stakeholders in the form of TRI * M system an analytical tool.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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