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Cited article:

Optimal resource allocation of the servicing companies in the field of housing and public utilities on the basis of the theory of multiphase queueing systems

Rustam Khayrullin, V. Andreev, T. Matseevich, A. Ter-Martirosyan and A. Adamtsevich
MATEC Web of Conferences 196 04002 (2018)
https://doi.org/10.1051/matecconf/201819604002