MATEC Web Conf.
Volume 104, 20172017 2nd International Conference on Mechanical, Manufacturing, Modeling and Mechatronics (IC4M 2017) – 2017 2nd International Conference on Design, Engineering and Science (ICDES 2017)
|Number of page(s)||6|
|Section||Chapter 3: Design of Engineering and Science|
|Published online||14 April 2017|
- Carlzon J. (1987). Moments of Truth. Massachusets: Ballinger Publishing Company.
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- Shostack L. (1984). Designing Services that Deliver. Harvard Business Review, 133–139.
- Hair J. F., Black W. C., Babin J. B., & Anderson E. R. (2009). Multivariate Data Analysis: 7th Edition. Prentice Hall.
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