Issue |
MATEC Web Conf.
Volume 395, 2024
2023 2nd International Conference on Physics, Computing and Mathematical (ICPCM2023)
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Article Number | 01076 | |
Number of page(s) | 6 | |
DOI | https://doi.org/10.1051/matecconf/202439501076 | |
Published online | 15 May 2024 |
Research on the continuous use intention of intelligent express cabinets
MSB, Macau University of Science and Technology, China
* Corresponding author: 3230000411@student.must.edu.mo
In the background of China’s annual courier business volume surpassing 100 billion pieces, the issues within delivery service are becoming increasingly pronounced. One particular concern is that the growing occurrence of couriers depositing packages into courier cabinets without obtaining consent of users, leading to the dissatisfaction among users and a reluctance to utilize these cabinets. This paper is based on the technology acceptance model and the introduction of perceived cost and security variables, to illustrate the influence of intelligent express locker user willingness to continue to use factors. The study showed that the perceived cost had an impact on the user’s willingness to continue using express locker under the intermediary effect of satisfaction. Additionally, the study also found that security had a positive influence on user satisfaction. The intermediary effect of satisfaction acts as a masking factor between security and Continuance Intention.It also points to new directions for subsequent research.
Key words: Intelligent express cabinets / Customer satisfaction / Continuance intention / Technology acceptance modelling
© The Authors, published by EDP Sciences, 2024
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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