Increasing the quality of medical services by streamlining the human resources management

Management and Industrial Engineering Department, University of Petroșani, Petroșani, 332006 Romania

^* Corresponding author: eduardedelhauser@upet.ro

Abstract

The most affected field of the society by the two-year COVID-19 pandemic was undoubtedly the medical one. An analysis of the most important changes that have taken place in this field, from the perspective of human resources in the medical sector, is the main objective of the research. A first step in this complex analysis, however, is to identify the situation of human resources in the medical sector from the perspective of its satisfaction in the pre-pandemic period. The present paper aims to highlight the situation existing in the Romanian medical system prior to the pandemic from the perspective of employee satisfaction, through a research conducted in a medium-sized hospital in Romania. The research method used was the survey, with 144 respondents, represented by the employees of the hospital, questionnaire applied in 2018 and 2019 years. One of the conclusions of this paper is that improving employee satisfaction from the perspective of human resources management in the organization studied, increase the quality of medical services offered to the patients, and therefore increase patient satisfaction.