MATEC Web Conf.
Volume 342, 20219th edition of the International Multidisciplinary Symposium “UNIVERSITARIA SIMPRO 2021”: Quality and Innovation in Education, Research and Industry – the Success Triangle for a Sustainable Economic, Social and Environmental Development”
|Number of page(s)||6|
|Section||Achievements in Humanities and Social Sciences|
|Published online||20 July 2021|
The elderly and quality in social services: standards, indicators, procedures and tools
Lucian Blaga University of Sibiu, Facultatea de Ştiinţe Socio-Umane, 5-7 Victoriei, Sibiu, România
* Corresponding author: email@example.com
The paper presents an inventory of standards, indicators, procedures and tools that ensure the assessment and monitoring of quality in elderly-oriented social services and proposes a synthetic analysis of the concept of “elderly people” as reflected in documents specific to the field of social assistance. Data analysis follows the classic stages of content analysis: inventory of standards, indicators, procedures and tools; standardization of the information contained in the aforementioned quality standards, classification into units of analysis, establishment of the main categories of analysis, coding and final analysis of the data. The information obtained was broken down into three categories: senior citizens in specific roles, the elderly in the relational system, this age group in the dynamics of integration. Each category resulting from the analysis provides a specific picture of the life dimensions of institutionalized seniors. The main conclusion is that the intervention of social workers in a quality management system can be correlated with these resulting dimensions, and one can start from these indicators when it comes to the elaboration of intervention techniques and tools.
© The Authors, published by EDP Sciences, 2021
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