Intermodal transportation as a quality improvement tool in tourism industry

¹ Batumi Shota Rustaveli State University, Tourism Department, 35/32 Ninoshvili/Rustaveli str., 6010 Batumi, Georgia
² Batumi Shota Rustaveli State University, 35/32 Ninoshvili/Rustaveli str., 6010 Batumi, Georgia
³ Batumi Shota Rustaveli State University, BSU Quality Assurance center, 35/32 Ninoshvili/Rustaveli str., 6010 Batumi, Georgia

^* Corresponding Author: devadze.anzor@bsu.edu.ge

Abstract

The international tourism, with its developed transport infrastructure, transforms the earlier closed community into the open one, where the communications between the representatives of different countries become the everyday routine. Georgia has strategic geopolitical location on the conjunction of Europe and Asia and holds all the abilities to develop different types of passenger transportation and it enhances the further development of international tourism in the country. The authors examine the condition of country’s transport infrastructure and organization of passenger transportation via different types of transport, aiming to carry out the directions of improving the quality of tourist’s transport service and raising the competitiveness of tourism industry in Georgia, the authors proposed Intermodal Transportation Service Center as a tool of improving the quality of tourism services.