| Issue |
MATEC Web Conf.
Volume 236, 2018
19th International Scientific Conference - LOGI 2018
|
|
|---|---|---|
| Article Number | 02006 | |
| Number of page(s) | 8 | |
| Section | Issues Concerning Regional Development | |
| DOI | https://doi.org/10.1051/matecconf/201823602006 | |
| Published online | 21 November 2018 | |
Comparative Analysis of the Importance of the Requirements of Passengers and Evaluating the Quality of Air and Bus Transport
1 University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Road and Urban Transport, Univerzitná 1, 010 26 Žilina, Slovak Republic
2 College of Logistics o.p.s.., Palackého 1381/25, 750 02 Přerov, Czech Republic
* Corresponding author: vladimir.konecny@fpedas.uniza.sk
The paper deals with the comparison of the importance of passengers’ requirements for the quality of the services provided and the quality assessment of air and bus transport. Individual quality criteria and their importance from the point of view of passengers vary depending on the mode of transport. It is also possible to observe the differing importance of quality criteria in relation to groups of passengers. The paper is processed comparison of the importance of individual quality criteria in air and bus services to the research in this area. In the paper is processed IPA matrix for air and bus transport. These are simple matrices that serve to highlight and understand important customer requirements.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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