| Issue |
MATEC Web Conf.
Volume 170, 2018
International Science Conference SPbWOSCE-2017 “Business Technologies for Sustainable Urban Development”
|
|
|---|---|---|
| Article Number | 01072 | |
| Number of page(s) | 8 | |
| Section | Municipal Facilities Management. Business Activity Management in Construction. Process Reengineering and Information Systems | |
| DOI | https://doi.org/10.1051/matecconf/201817001072 | |
| Published online | 13 June 2018 | |
The methodology for designing health and spa business processes
1
Sochi State University, 26-A Sovietskaya str., Sochi, 354000, Russia
2
Finance and credit Department, Sochi State University, 26-A Sovietskaya str., Sochi, 354000, Russia
* Corresponding author: potashova@mail.ru
Improving the quality of health and spa services, as well as quality in general, is a constant process of business activity. It is aimed at improving the level of services, the quality of their provision, the improvement of the elements of production and the quality system. Currently, the health and spa services quality is an important element of efficiency and profitability of health and spa resorts. That is why specialists should pay constant attention to the quality of services. Everyone should be engaged in quality: from the head of the health and spa resort to the specific performer. All processes to ensure, design, preserve quality must be integrated into a management system. This fact makes it urgent to apply new market-oriented approaches for managing the resorts. Thus, the author of the article suggest a methodology for designing health and spa processes based on wishes, needs and opportunities of clients.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. (http://creativecommons.org/licenses/by/4.0/).
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