MATEC Web Conf.
Volume 119, 2017The Fifth International Multi-Conference on Engineering and Technology Innovation 2016 (IMETI 2016)
|Number of page(s)||11|
|Published online||04 August 2017|
Study on the KSFs of TTQS introduction in international hotels in Taiwan
Graduate School of Health Industry Management, Ching Kuo Institute of Management and Health, Keelung City 20301, Taiwan
a Corresponding author : email@example.com
This study explores the KSFs of TTQS, as introduced in international hotels in Taiwan. The method to carry out this study was using a survey AHP method. The findings of this study are, as follows: (1) Order of importance of the four dimensions: organizational management, training design, training execution, and result assessment, shows that when introducing TTQS, tourist hotels must first focus on reforming the organizational system. They should change the previous model to authorize training of the operational department. The training department should not play a passive role, and must establish a systematic training model with documents to dominate, as well as assist and audit training operations. (2) Among the 19 key factors of the sub-dimensions, the top 5 are high-ranking supervisors’ high degree of support and participation, TTQS knowledge of persons in charge, connection between target members’ and organizational needs, specific training goals before training, and regular training organization experience before introduction of TTQS. Based on the order, “high-ranking supervisors’ support and participation” is the most important factor for organizations to introduce the TTQS system.
© The Authors, published by EDP Sciences, 2017
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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