Key Drivers of an Effective Facilities Management Practice for Malaysia State Mosque

¹ Centre for Real Estate Studies (CRES), Universiti Teknologi Malaysia (UTM), 81310 Skudai, Johor Malaysia
² Faculty of Geoinformation and Real Estate, Universiti Teknologi Malaysia (UTM), 81310 Skudai, Johor Malaysia

^a Corresponding author: zafirah.hjabmuin@gmail.com

Abstract

The paper discuss on the importance of facilities management (FM) in supporting mosque function and propose the key drivers for an effective FM practice for mosque. Qualitative research design was adopted in this study. Data were collected using focus group consists of seven (7) participants who have been selected among mosque management committee, FM practitioner and academician. Transcript of focus group discussion was analysed using content analysis. Coding system was applied in order to describe the interpretation of data. The results show that there is an agreement among participants on the importance of FM in supporting mosque function. Although practice of FM in mosque is not widely recognised, but its potential in uplifting and prospering mosque function could not be denied. Therefore, an effective of FM practice in mosque is seen vital. This paper discovered that team working is the most significant drivers to an effective FM practice for mosque. Other key drivers are organisational structure design; appoint knowledgeable and skilled facilities manager; sharing FM knowledge and its benefits; and strong change management. The discovered FM drivers are important for all stakeholders that directly or indirectly involve in mosque management.