| Issue |
MATEC Web Conf.
Volume 290, 2019
9th International Conference on Manufacturing Science and Education – MSE 2019 “Trends in New Industrial Revolution”
|
|
|---|---|---|
| Article Number | 05003 | |
| Number of page(s) | 11 | |
| Section | Quality Engineering and Management | |
| DOI | https://doi.org/10.1051/matecconf/201929005003 | |
| Published online | 21 August 2019 | |
The improvement of quality management system in a porcelain factory
1 Doctoral School, Faculty of Engineering, “Lucian Blaga” University of Sibiu, Romania
2 Quality Department, S.C. Apulum S.A., Alba Iulia, Romania
3 The Business Administration and Marketing Department, Faculty of Economic Science, “1 Decembrie 1918” University of Alba Iulia, Romania
* Corresponding author: sarb.adina92@yahoo.com
According to SR EN ISO 9000:2015, quality management system can be considered “a set of Policies, Procedures, Processes and resources used to achieve the organization objectives and desired results, by manages the interacting processes, resources required and inter-related parts of the business”. The requirements of a quality management system that need to be implemented by companies in order to produce high quality products and to achieve continual improvement are described in ISO 9001. The aim of this research is to improve the quality management system implemented in a porcelain factory, named S.C. APULUM S.A. The implementation of ISO 9001:2015 in the organization involves monitoring process performance through different performance indicators. The first performance indicator highlights the situation regarding the quality of the products manufactured in a certain period and the second one emphasizes the most common defects of one of the products fabricated in the organization. Hence, identified nonconformities are analyzed using 8D method in order to identify the root-cause and to remove it. The results show that different solutions were identified and implemented in order to enhance the quality management system in the company considered.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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