| Issue |
MATEC Web Conf.
Volume 235, 2018
Horizons of Railway Transport 2018, 10th Year of International Scientific Conference
|
|
|---|---|---|
| Article Number | 00008 | |
| Number of page(s) | 5 | |
| DOI | https://doi.org/10.1051/matecconf/201823500008 | |
| Published online | 21 November 2018 | |
Comparing Trains Operated in Western Europe from Passenger Viewpoint
Department of Transport and Logistics, Faculty of Technology, Institute of Technology and Business in České Budějovice, České Budějovice, 370 01, Czech Republic
* Corresponding author: lizbetin@mail.vstecb.cz
This paper provides a comparative analysis of trains used on high-speed railways in Western Europe. The analysis is based on a passenger satisfaction survey of transport service quality on said trains. The survey was carried out en route by interviews with passengers. The second part of the survey consisted in questionnaire where passengers expressed levels of satisfaction with different quality factors in rail transport and in their own opinion, they assessed the importance of the specific quality factors having an influence on user satisfaction with transport services. The survey was carried out in Germany, France, Belgium, Netherlands and Switzerland.
© The Authors, published by EDP Sciences, 2018
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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