Customer Service 2.0: The Influence of Chatbots and AI Solutions" Sarathsimha Bhattaru, Mahendar Goli, T. Swetha, R. Soujanya and Alok Jain MATEC Web Conf., 392 (2024) 01041 Published online: 18 March 2024 DOI: 10.1051/matecconf/202439201041