MATEC Web of Conferences

Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI)

Vembri Noor Helia, Cahya Putra Abdurrahman and Fety Ilma Rahmillah

MATEC Web Conf., 154 (2018) 01098

Published online: 28 February 2018

DOI: 10.1051/matecconf/201815401098

Vembri Noor Helia

Cahya Putra Abdurrahman

Fety Ilma Rahmillah

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