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The Dispositional Attribution of Customer Satisfaction through the Juxtaposition of QFD Aand Servqual in Service Industry Design

Khairul Salleh Mohamed Sahari, Hasril Hasini, A.M. Megat Hamdan and A.Z Syahmi

MATEC Web Conf., 135 (2017) 00034

DOI: https://doi.org/10.1051/matecconf/201713500034

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