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Assessing Service Quality: A Combination of SERVPERF and Importance-Performance Analysis

Dyah R. Rasyida, M. Mujiya Ulkhaq, Priska R. Setiowati and Nadia A. Setyorini

MATEC Web Conf., 68 (2016) 06003

DOI: https://doi.org/10.1051/matecconf/20166806003

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