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Cited article:

Designing Service Blueprint of Self-service Technology (SST) Based Public Transportation Service in Indonesia using SSTQual, Kano Model, and QFD

Amalia Suzianti, Arsila Chairunnisa

MATEC Web Conf., 237 (2018) 03008

Published online: 2018-11-26

DOI: https://doi.org/10.1051/matecconf/201823703008

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