| Issue |
MATEC Web Conf.
Volume 309, 2020
2019 International Conference on Computer Science Communication and Network Security (CSCNS2019)
|
|
|---|---|---|
| Article Number | 05010 | |
| Number of page(s) | 6 | |
| Section | Modelling and Simulation | |
| DOI | https://doi.org/10.1051/matecconf/202030905010 | |
| Published online | 04 March 2020 | |
Data warehouse dimensional modeling for customer service business
National Grid Co., Ltd. Customer Service Center Information Operation and Maintenance Center, Tianjin, China
* Corresponding author: mmshcs@163.com
The daily traffic volume of the State Grid 95598 Customer Service Center exceeds 800,000. In order to manage and store these massive data, we must carefully handle it. The call from electric customers implement the business philosophy of “Quality service is the lifeline of electric power enterprise”, and carry out related data aggregation, processing, statistics, conversion and analysis based on data warehouse, and fully explore and analyze these with big data analysis technology. The potential value in the data guides the optimization of business processes and improves the service quality and efficiency of the business center.
Key words: Data warehouse / Dimensional modelling / ETL / OLAP
© The Authors, published by EDP Sciences, 2020
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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