MATEC Web of Conferences

Service Failures and Recovery Strategies in E-tailing: Examining the effects of Product Type and Transaction Frequency

Rini Miriam Vincy and Dr. Hemamala K

MATEC Web of Conferences, 172 (2018) 05004

Published online: 12 June 2018

DOI: 10.1051/matecconf/201817205004

Rini Miriam Vincy

Dr. Hemamala K

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