MATEC Web of Conferences

Service Redesign Using Factor Analysis, TRIZ, and Service Blueprint (Case study on Garuda Indonesia’s sales and service office at Senayan City)

Amalia Suzianti, Avicenna and Hutami Larasati

MATEC Web Conf., 104 (2017) 03009

Published online: 14 April 2017

DOI: 10.1051/matecconf/201710403009

Amalia Suzianti

Avicenna

Hutami Larasati

Articles written by ALL the selected authors (AND)

Articles written by ANY OF the selected authors (OR)