Improving business processes to develop standard operation procedures on government building maintenance work in IndonesiaRossy Armyn Machfudiyanto, Yusuf Latief, Budi Susilo Soepandji and Prisca Anggia PutriMATEC Web Conf., 195 (2018) 06006DOI: https://doi.org/10.1051/matecconf/201819506006